All businesses that want to provide live support to their customers through their sites.
Admin Panel, Operator Panel, Customer Sign-in Panel, Operator Records
* You can start using it quickly by simply adding a small script to your site.
* Direct integration with AKINSOFT E-Commerce.
* No extra installation is required for your server. You will use the infrastructure of AKINSOFT completely.
* Your customers can instantly see if live support is turned on.
* If your live support is offline, your customers may leave a message to you.
* You can define staff and department and authorize.
* You can exclude some departments from the direct support and provide to answer to only directed customers.
* You can complete your transactions quickly with the easy to use company panel.
* Staff can direct customers to each other.
* Customers are added to the queue when they first log in. At this time the customer is shown in the order of the number.
* Eligible staff can initiate an interview by selecting the customer on standby.
* A staff member can have simultaneous conversations with multiple clients.
* Conversations can be scored with the score system.